October 30, 2024 / New York City, NY

CALM SUMMIT '24

Together, we're building the future of Responsible, Personalized, and Scalable Conversational Experiences.
About

Welcome to CALM SUMMIT '24

CALM SUMMIT is Rasa's annual conference - a dynamic event that fuses together ideas, leadership, and education to create an experience unlike any other Conversational AI conference.

Unleash Innovation

Dive into groundbreaking sessions where you'll discover industry-shaping strategies and advancements in conversational AI. Each workshop is designed to challenge and expand your understanding of AI's potential in business and customer interactions.

Master the Technology

Enhance your skills with the Rasa platform through expert-led demos and hands-on sessions. Discover new tools and features that can transform how you build and deploy conversational AI solutions.

Connect

Meet and collaborate with industry leaders from around the world. CALM SUMMIT '24 is your gateway to forming partnerships and sharing insights. Network with peers, exchange ideas, and find new opportunities in a dynamic environment.

Lineup

Speakers from around the globe will join us at CALM SUMMIT ‘24 to share how they're thinking, what they're making, and what's next.

Donghao Huang
VP of Research and Development at Mastercard
Hans van Dam
CEO at Conversation Design Institute
William Arias
Staff Developer Advocate at GitLab
Stephanie Rymer
Lead Experience Designer at Verizon
Audience

Who should attend

This conference is perfect for anyone from tech developers to business leaders looking to deepen their understanding and apply the latest in conversational AI. Connect with industry experts, gain valuable insights, and discover new tools for your work.

Conversation Designers
CX Leaders
Linguistic Specialists
Software Engineers
Prompt Design/Engineers
Product Managers
Contact Center Operators
Data Scientists
Marketing Leads
C-Suite Leaders
Press & Analysts
Agenda

The Agenda

Join us at CALM SUMMIT '24 to explore cutting-edge advancements in conversational AI, user experience, and efficiency. Our technical and enterprise sessions will cover key themes like optimizing large language models (LLMs), using retrieval-augmented generation (RAG), scaling with conversational AI, and more. Don't miss the chance to gain actionable insights from industry leaders and elevate your AI capabilities.

Main Sessions & Keynotes
Masterclass

More sessions and details coming soon. Agenda subject to change.

TIMESESSIONS
08:00 AM - 09:00 AMREGISTRATION CHECK-IN & BREAKFAST

Duration: 60 mins

09:00 AM - 09:35 AMKeynote: Modernizing Conversational AI Infrastructure

Duration: 35 mins

09:38 AM - 09:58 AMOptimizing and Benchmarking Open-Source LLMs for Conversational AI

Duration: 20 mins

10:01 AM - 10:21 AMCommuting CALMly: Unlocking the NYC MTA with Rasa's CALM

Duration: 20 mins

10:21 AM - 10:36 AMCOFFEE BREAK

Duration: 15 mins

10:39 AM - 10:59 AMA Consumer Banking Perspective - Classic VS. Generative Conversational AI Approaches

Duration: 20 mins

11:02 AM - 11:32 AMNavigating Compliance Challenges with LLMs

Duration: 30 mins

11:35 AM - 11:55 AMFrom 1M to 1B Customers: Scaling with Conversational AI

Duration: 20 mins

11:55 AM - 12:55 PMLUNCH

Duration: 60 mins

12:58 PM - 01:18 PMWhat Comes After Agents?

Duration: 20 mins

01:21 PM - 01:41 PMMACAP: Designing Conversational AI Platform via Multi-Agent Systems and Reinforcement Learning

Duration: 20 mins

01:44 PM - 02:04 PMLLM-Rubric: Aligning language models with humans for scalable dialogue system evaluation.

Duration: 20 mins

02:07 PM - 02:27 PMThe Future of Voice Technology

Duration: 20 mins

02:30 PM - 02:50 PMThe CSD Chatbot: An Unexpected Journey to the CALM Future

Duration: 20 mins

02:50 PM - 03:05 PMCOFFEE BREAK

Duration: 15 mins

03:08 PM - 03:38 PMBenefits of Scalable Language Models

Duration: 30 mins

03:41 PM - 04:01 PMThinking Outside the Chatbox: Toward Richer Conversational Experiences

Duration: 20 mins

04:04 PM - 04:24 PMMLOps Tales: Uniting Traditional NLP and LLMs for Conversational AI

Duration: 20 mins

04:27 PM - 05:02 PMKeynote: Optimizing Your Conversational AI with User Feedback

Duration: 35 mins

05:02 PM - 07:00 PMNETWORKING & HAPPY HOUR

Duration: 118 mins

Sponsors

Thank you to our sponsors

We're excited to bring you an incredible experience, made possible by the support of our sponsors.

FAQ

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General
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